Every day help for our customers

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  • Broadband questions
  • Satelite TV and Internet
  • High-speed WiFi settings
  • About Connections

If you need more help

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  • it’s one of the most asked FAQ, QBOX is an IPTV Application which is also known as Internet Protocol Television is were internet is being used as a medium to send television channels to your TV at home. In other words, you use your internet connection to watch the TV Channels, music, movies and TV shows without an antenna or a dish.
  • Well, when you get a dish TV connection, it is important to install the dish connection and decoder. However, you don’t need to go through all that hassle with IPTV. You will be able to use the existing broadband connection to get media content. This is a cheaper and a hassle free alternative to traditional satellite TV.
  • In fact, to use IPTV you need to be equipped with a high speed broadband connection. Speed of the broadband connection should be at least 4Mbps.
  • It is important to make sure that you have appropriate speed needed for media streaming throughout the day. You can use www.speedtest.net to check your broadband connection speed. Then you can make a decision on how to proceed.
  • Sure, you will be able to use QBOX in an apartment. All you need to have is a high speed internet connection to the apartment. It is a good alternative available to consider, especially when a dish cannot be installed at your property.
  • Yes, it is possible for you to purchase QBOX as an alternative to satellite service. You don’t need to buy a dish and you can get the connection with your existing broadband connection.
  • Right, you can get QBOX Subscription anywhere in the world .
  • Well, you can use your QBOX subscription on multiple devices. However, you will only be able to watch the channels content on one device only at the same time.
  • You can pay for your service through Perfect Money Voucher or Bitcoin. Payments will be taken via a secure gateway and there aren’t any hidden fees.
  • Your subscription will be activated from the moment where you receive login credentials. You might or might not be able to get the credentials immediately. If you don’t receive immediately, you don’t need to worry because the email will come to you eventually.
  • As the first thing, you need to ensure that activation details are correct.
  • Then you need to make sure that the internet connection is working.
  • Make sure that other devices connected to the network, such as your laptop is not overloading the network and consuming bandwidth.
  • Ensure having a download speed of at least 4Mbps and upload speed of 1Mbps.
  • Reboot the device, wait for 30 seconds and turn it on.
  • Kindly make sure that you have connected the device to router via Ethernet cable, instead of Wi-Fi.
  • If there is an issue with connection, you should double check credentials on another device.
  • Check if the device has got latest firmware updates and app has got latest software updates.
  • Double check the download speed on your internet.
  • Check if there are any bandwidth consuming apps are running. If so, you need to quit them.
  • Connect with your ISP and see if there is an issue in your area.
  • Try to uninstall and reinstall the app.
  • We are looking forward to provide you with the best possible service at all times. Therefore, we ensure that content is streamed to you at all times.
  • If your channels are not working, you can try the following methods.
  • Wait for several minutes and see. We will do a reboot or swap the channels if required.
  • Then you need to check if you are having the issue with only one channel or all channels.
  • Try rebooting your the device. You should wait for 30 seconds before turning it on.
  • Ensure connecting your device to the internet via an Ethernet cable.
  • Contact our support team.
  • If you are having an issue with a channel, you need to switch to another channel. This happens due to issues from the channel provider, which are beyond our control. You can take a look back at the channel after some time and it will work.
  • High internet traffic or slow internet speeds is the main reason behind this. If someone in your house is using the broadband connection to download or upload something, this can happen. You need to disconnect all users from the broadband connection and try again.On the other hand, you need to make sure that your device is connected to internet via a direct LAN Ethernet connection. If you are on Wi-Fi, there is a high possibility for you to see buffering. If this is not possible, you should move the device closer to the router.
  • In case if you are using a Android box, you will need to do a hard reset in the device. You can do this on your own. All you have to do is to turn it off, unplug and replug.
  • You need to check if your account is being used on another device. You can use the account only on one device at the same time.If it is taking place, you can visit www.whatismyip.com, take a screenshot of your IP and send us. We will help you to get it fixed. Otherwise, your account might even get banned due to our automated security policies.We will only restore accounts for two times after banning. If that happens over and over again, you need to contact us.
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